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Terms & Returns

GoFoodTrailer Limited – Sales, Warranty & Returns Policy

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1. Scope

This policy applies to all trailers and related products (“Goods”) supplied by GoFoodTrailer Limited (“Seller”) to the purchaser (“Buyer”).
By confirming an order or making a payment, the Buyer accepts these terms in full.

2. Orders, Deposits & Non-Response

2.1 Orders are binding once a deposit is received.
2.2 Deposits are non-refundable, except where the Seller is unable to deliver the Goods as specified.
2.3 Custom-built Goods cannot be cancelled or modified once production has begun.
2.4 Deposits and Non-Response:
If the Buyer pays a deposit but fails to respond to reasonable contact attempts or to complete payment within 7 days of written notice from GoFoodTrailer Limited, the order will be deemed cancelled by the Buyer.
In that case:

  • The deposit will be forfeited as a non-refundable holding fee.

  • GoFoodTrailer Limited may resell the trailer to another customer without further notice; and

  • The Buyer will have no further claim to the Goods or to any refund of the deposit.
    2.5 GoFoodTrailer Limited may, at its discretion, hold a trailer for up to 7 days after deposit payment unless otherwise agreed in writing.

3. Payment & Ownership

3.1 Full payment is required before delivery or collection, unless otherwise agreed in writing.
3.2 Risk passes to the Buyer upon delivery or collection, whichever occurs first.
3.3 Title in the Goods transfers only when payment in full is received.

4. Warranty & Consumer Guarantees

4.1 The Seller warrants that Goods are of acceptable quality, fit for purpose, and match their description.
4.2 Where Goods are acquired for business purposes, the Buyer agrees that the Consumer Guarantees Act 1993 (CGA) does not apply.
4.3 Warranty does not cover:

  • Normal wear & tear or deterioration from environmental exposure;

  • Misuse, neglect, or accidental damage;

  • Modifications or repairs by unauthorised persons;

  • Improper towing, loading, or operation.

4.4 If a manufacturing defect occurs, the Seller may, at its discretion, repair or replace the defective part within a reasonable period.
4.5 All other warranties or guarantees (express or implied) are excluded to the maximum extent permitted by law.

5. Returns & Refunds

5.1 The Seller does not accept returns or provide refunds for change of mind, order cancellation, or any circumstance other than a verified defect under clause 4 or the CGA.
5.2 Custom-built or modified Goods are non-returnable and non-refundable.
5.3 If a defect is alleged:

  • The Buyer must notify the Seller promptly with photos, description, and serial number.

  • The Seller may inspect the Goods or require their return for assessment.

  • If the Goods are found defective under warranty/CGA, the Seller will repair, replace, or refund as appropriate.

If no manufacturing defect is found, or the fault is due to misuse or wear & tear, inspection and transport costs will be borne by the Buyer.
5.4 No Goods may be returned without the Seller’s prior written consent.

6. Limitation of Liability

6.1 The Seller’s total liability is limited to the price paid for the Goods.
6.2 The Seller will not be liable for indirect, consequential, or special losses (including lost income or downtime).

7. Governing Law

This policy is governed by the laws of New Zealand. Any dispute will be resolved in the New Zealand courts or the Disputes Tribunal.

8. Amendments

GoFoodTrailer Limited may amend this policy at any time. The version current at the date of sale applies.

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